OLG Casino Review Ontario 2024

How do you register at OLG Casino?

Registering is done in a few steps, taking no more than a couple of minutes tops. If you want a bit of help getting started, then follow my registration guide based on my experience:

1. I clicked on the yellow “Sign Up” button. I found it in the top right corner of the desktop, though mobile players must first open the menu bar to see it.

2. I added my email and pressed start. I found the signup process relatively easy, as you can just follow the prompts.

3. I set up my account in the first registration step. You must add details like your name, username, password, and answers to security questions.

4. I had to verify my address to create an account. Start entering your registered address and choose it from the drop-down list, or enter it manually. You must also add your number and citizenship.

5. I decided on my account preferences. I chose English and ticked all the relevant boxes regarding other account settings.

6. I reviewed my information and created my account. The system will automatically verify your information with its citizen database to ensure you’re an Ontario resident.

What games does this casino offer?

This casino operator doesn’t state how many games are available, but it's safe to say there are thousands of options. If you love the most popular slots, table games, and live dealer titles, then you’re in for a treat.

Blueprint Gaming, Pragmatic Play, and Games Global are only some of the available software providers. You can use the search bar to look for the most popular slots or providers and try out free demo games of online titles before spending money.

Slots

As you might expect, online slots form the majority of the gaming selection. If you want to find a specific slot, then the best option is to use the search bar, as there aren’t many other filters. You can find jackpots and OLG exclusives among the gaming options.

Players can see the Currently Trending slots, the Weekly Top 8, and new slots like Lucky Sky and Fire & Roses Joker 2. You can also try out OLG exclusives like Bolts of Olympus, Majestic Fury: Megaways, and Ammit Treasure.

There are even a few branded titles available, like Rick and Morty Megaways, Monopoly World Tour, and The Goonies OLG Riches.

Table games

The tables games section offers many of your favourite titles, such as blackjack, poker, baccarat, and roulette. This site offers classic American/European versions or other variants like Blackjack Sweet 16 and Proline+ Roulette. Top poker games include Game King Video Poker Jackpot and Triple Play Video Poker.

You can also find a decent selection of other card games, as the operator lists options like War, Let It Ride, and Four Card Poker, along with instant win games and keno.

Live casino games

The live casino lists live dealer games from providers like Evolution and Pragmatic Play Live, among others. You can browse exciting options such as Lightning Blackjack, Single Zero Roulette, Speed Baccarat, Super Andar Bahar, and more.

Other options that are equally fun are Teen Patti, Sic Bo, and Craps. You even have access to a few Evolution lobbies, such as the Blackjack and an overall Live Casino one. There’s a decent selection of game shows, too, such as Treasure Island, Crazy Time, Sweet Bonanza CandyLand, and Dream Wheeler.

Sports betting

This operator wants to ensure players can use OLG as a one-stop destination, so it even offers sports betting in partnership with Proline+. The bookmaker lists around 15 sports, including popular sports like soccer, ice hockey, baseball, tennis, and basketball. Players can make live bets or pre-match ones and wager on their favourite teams and leagues.

My user experience at OLG Casino

OLG is an overall user-friendly site, though there are a few aspects I would like to see improvement on. If you scroll down the page, the header takes up about a third of your screen on desktop and mobile. That gives you a slightly limited view of your screen and gaming options.

However, luckily, the header becomes smaller when you actually open a game, so it’s not a major drawback. You can easily access any page, and hovering over the category headers opens a screen with options you’ll find within those game sections.

What is OLG’s mobile casino like?

For mobile players who prefer apps, I found Android/iOS apps on both brands' official stores, and via links on the OLG site. If you don’t want to use the app, no worries, as the web-based mobile site is equally user-friendly.

All of the same games and casino features of the desktop site are available from your mobile anytime, anywhere, as long as you have an internet connection. There are no major changes in the layout of this mobile casino. All it did was move the header bar and navigation features into a collapsible menu for better mobile optimization.

Guide to depositing and withdrawing at OLG Casino

This casino offers several payment methods, ensuring it accommodates most Ontario players. If you like using bank cards to deposit, you’ll find Visa, Mastercard, and American Express available. Otherwise, Interac and Apple Pay are also available.

However, the only withdrawal method available is an Electronic Funds Transfer (EFT). To use this method, you have to verify your bank account, which must be registered in your name. The operator typically verifies your banking details within five days or less, but it can take longer on some occasions.

The casino’s minimum deposit is $15, while it has a maximum limit of $999,999 on any single deposit. The minimum withdrawal limit is $2, though you can make a lower withdrawal by contacting Player Support. The accounts team will manually take action to withdraw a lower amount for you.

There’s no maximum limit, making this an excellent casino for fine bankroll management. There are also no fees when depositing or withdrawing from the operator’s side. However, I admit the terms and conditions regarding withdrawals were slightly confusing.

It is also important to note that the casino uses the term Unutilized Funds to describe your withdrawable account balance. The operator will process your withdrawal request within a day to ensure speedy withdrawals. However, as you’re using EFT to withdraw, the actual payout period can be between one and five days, depending on your bank.

My experience with OLG’s customer support

This operator goes the extra mile to ensure players in Ontario have access to comprehensive customer support. If you prefer using live chat, you’ll find it available 24/7. For any non-gaming queries, the chat is only available between 8 am and 7 pm ET on weekdays and 5 p.m. ET on weekends.

You can use the dedicated phone line to get support on a toll-free line during business hours. For online gaming queries, the line is available from 8 am to 12 am ET, while the line for other queries has the same hours as the live chat for those queries.

There’s also a support email and extensive FAQs available to get help and answers. Below, I took the time to summarize customer support options:

Channel	Availability
📧 Email	[email protected]
📞 Phone Helpline	1-855-978-7529 (Online gaming line) 1-800-387-0098 (Other queries line)
💬 Live Chat	Yes
✉️ Contact Form	No
❓ FAQs	Yes

Is OLG Casino a trustworthy brand?

OLG is probably one of the most trustworthy brands in Ontario. If you look into its history, you’ll see the original Ontario Lottery and Gaming Corporation was founded in 1975.

However, OLG’s online casino, PlayOLG.ca, launched in January 2015. In October 2020, the company launched a new online platform that combined the redesigned OLG.ca with the PlayOLG.ca site.

Problems I discovered at OLG Casino

Overall, there isn’t much to complain about regarding this casino. While I would appreciate a lower deposit limit, $15 isn’t unreasonable. The low or non-existent withdrawal limits more than make up for it.

I would appreciate better optimization for the home page and gaming lobbies, as the big header takes up a bit too much screen space. Lastly, it’s rather limiting to only being able to withdraw using EFT. I would appreciate at least one e-wallet or Interac being available for withdrawals.

What license does OLG Casino have?

As this casino is a province-sponsored one, the Alcohol and Gaming Commission of Ontario (AGCO) regulates the site. While the casino doesn’t list the licence, you can read about its partnership with AGCO on both organizations’ official platforms and in the site’s terms.

Is OLG Casino a safe platform?

As with any AGCO-licensed casino, the iGO (iGaming Ontario) supervises its activities. It also uses physical, technical, and procedural safety measures to safeguard your data, including SSL encryption and firewall software.

This casino is committed to responsible gambling. It partners with PlaySmart, which provides not only any information you might want but also several tools. The Customizer dashboard lets you set limits on your money and time budgets.

You can also access the Profile, History, and Playbreaks dashboards to understand your gaming habits and take a break while playing.

Would I recommend OLG Casino?

OLG Casino is ideal for any player who wants an Ontario-based casino that gives back to the community. If you're someone who prefers being able to finely manage your bankroll and withdrawals, then this is the site for you.

I have no complaints regarding its gaming selection, customer support, or deposit methods. While I would appreciate more withdrawal methods, it’s not enough to keep me from using this site. This casino is ideal for any players in Ontario who like knowing they’re entirely secure while playing casino games.