Lumi Casino Review Canada 2024

Lumi Casino Bonuses

To begin, let's explore the casino bonuses available to Canadian players. Note that the site accepts CAD upon registration, and any EUR amounts shown have a 1:1 conversion.

Welcome Bonus

The welcome package is awarded over two deposits, getting you up to C$300 and 200 free spins on Book of Dead. Your first deposit of at least C$20 triggers the first part of the package. You get a 100% match up to C$300 and 50 free spins on Play’n GO’s hit slot, Book of Dead.

Your second deposit needs to be C$30 to get you 150 free spins for the same slot. A 40x wagering requirement applies to the bonus funds, deposit and free spin winnings. You have 30 days to use the funds and 10 to use the free spins. Keep in mind that deposits with Neteller and Skrill aren’t eligible for the reward.

Weekly Cash Giveaway

Every week at the casino, there’s a chance to win a cash prize. The prize pool is C$500, and 10 lucky players are randomly drawn each Monday and awarded C$50. You get a ticket to the competition by collecting points.

One point is awarded for every C$40 you bet; those with 100 points get a mini ticket. You can earn multiple tickets in a week. You need to have deposited at least C$100 during the promotional week when the draw takes place to be eligible. 

Loyalty Scheme

You get rewarded for playing with Lumi Casino’s loyalty scheme. You can see the points that you’ve accumulated on your account page. You receive your first 500 points when you deposit for the first time. You can earn more points each time you wager C$10.

The points you earn depend on the games you play. You get two points for slots, scratch and fun games, one point for poker and bingo, half a point for blackjack and a quarter of a point for roulette. You can exchange 1,000 points for a C$5 bonus.

VIP Program

Joining my list of top VIP casinos, the site has a four-tier program that delivers plenty of perks. It’s an invite-only system that starts at the silver level and moves up through gold, platinum and elite. Invites and levelling-up works based on your activity.

VIP players' benefits include birthday rewards, a VIP account manager, faster withdrawals, VIP bonuses, access to VIP tournaments, cashback offers, event invitations and rewards for upgrading.

How To Sign Up for Lumi Casino

To claim bonuses and access all of the features of the casino, you need an account. I’ve created a guide to get you started.

1. Visit the casino and click the signup button.

2. Enter your name, email address, birth date and your province or territory. 

3. Add your phone number and address.

4. Create your username and password, and select CAD as your currency.

5. You’ll need to check and agree to the terms and conditions to proceed.

6. Click the button to sign up and launch your account.

Casino Games

The main game lobby makes it easy to explore, as you can scroll to see new, popular and Megaways games. There are also tabs to narrow the selection, the option to see titles from a specific software provider and a search function. Hover over a tile to see the ‘play for fun’ button that gives you access to a game's demo version.

Slots

Entertainment is at your fingertips in this library, with 2,760 slots available. The casino gets all the latest content from the hottest studios. I spotted titles from Play’n GO, Pragmatic Play, Relax Gaming, Blueprint, Spinomenal and several others.

There’s a mix of fixed jackpots, progressive jackpots, Megaways games and other slot formats. The popular titles that stood out to me include Viking Runecraft Apocalypse, Forge of the Gods, Jewel Rush and Golden Dragons. 

Table Games

The table games are all under their own sections, so you can browse online blackjack, roulette and poker. That makes it a little harder to spot options like craps and baccarat, making the search function a useful tool in that case. The roulette library is fairly small, with 12 titles, but the blackjack selection is better, with around 20 options to try.

Live Casino

The live casino houses games from Pragmatic Play Live, Ezugi, and Evolution. There’s a decent mix of card games, game shows and other formats, including roulette and dice. 

In terms of game shows, I recommend looking out for Snakes and Ladders Live and Boom City. You can also enjoy some interaction and professional dealers and croupiers on the Speed Roulette, Dragon Tiger and One Blackjack tables.

Sports Betting

Lumi Casino is entirely focused on games, which means there’s no sports betting. You can look at GGBet or BC.GAME for casino and sports action.

User Experience at Lumi Casino

The interface at the casino is pretty intuitive, which means it’s easy to browse the library. By clicking, hovering and moving around the menus, you can learn more about game categories, launch demo games and deposit with ease.

Lumi Mobile Casino

The mobile casino experience is similar to the desktop one, which is smooth. There isn’t an app, but access via your mobile browser works well. The layout and intuitive menus don’t change much, although the page adjusts slightly to make it easier to browse on a smaller screen. Crucially, the majority of the games are optimized for mobile play, so there are still plenty of opportunities for having fun.

Deposit and Withdraw at Lumi Casino

The casino accepts several payment methods, including Visa, Paysafecard, Mastercard, Apple Pay, Jeton Wallet, CashToCode EVoucher, Skrill, Neteller and Neosurf. The minimum deposit is set at C$20.

The minimum withdrawal amount varies by method, and a maximum weekly limit of C$10,000 applies, although VIP players might be able to increase that. The casino doesn’t list any charges for transactions.

When you make a request to withdraw, it usually takes the casino one to two days to approve it. After that, the speed of the payment depends on the processing time for the chosen withdrawal method. Most options take three banking days, although e-wallets can be faster.

Customer Support

Live chat and email are the main contact methods for getting help from the Lumi Casino team. The live chat runs 24/7, is available in English, and is accessible from every page of the site. The team is polite and prompt to respond.

Channel	Availability
📧 Email	[email protected]
📞 Phone Helpline	N/A
💬 Live Chat	Y
✉️ Contact Form	N
❓ FAQs	Y

Trustworthiness of Lumi Casino

Lumi Casino is a new online casino, which means it doesn’t have much of a track record yet. Although it hasn’t established its reputation, there are still several positive signs that the casino is a trustworthy place. Its policies, procedures, security tools and licence all say a lot about how safe it is. 

Problems at Lumi Casino

As a recently-launched casino, there have been no problems reported on reputable sites. However, I found it very difficult to get hold of some information. Plus, one of the live chat agents requested I send my identity documents when I asked about available payment methods, and then ended our chat when I continued to ask about this topic.

I did manage to speak with one who was extremely helpful, so hopefully, the problem I found was an isolated incident.

Lumi Casino Licence

The casino has a licence (MGA/B2C/370/2017) through the company that manages it, White Hat Gaming Limited. It’s licensed and regulated by the Malta Gaming Authority (MGA), one of the most respected bodies in the industry. 

Safety at Lumi Casino

The casino uses several measures to keep players safe. They include SSL encryption and clear terms and policies, so you know where you stand. The responsible gambling policy sets out the tools that you can use to control your gambling, including daily, weekly and monthly deposit limits, time-outs and self-exclusion. 

You’ll also find advice on how to set limits, stay in control and recognize a gambling problem. The dedicated page also signposts you to resources to prevent underage access and ways to get support. That includes links to Gambling Therapy and GamBlock.

Final Verdict

The positive first impression I got from this casino was backed up by its features and my overall experience. I’m impressed with the customer support, loyalty scheme, VIP program and range of casino slots. I also feel confident recommending the site as a safe place to play.

I’d like to see more blackjack and roulette titles, especially in the table games section. Plus, some promotions, such as reload bonuses and more free spins offers, besides the welcome bonus, would improve the site.